Remember my rant about Motherhood Maternity? I told you all that I emailed their customer service department to let them know how frustrated I was. I usually NEVER do this, but I was so ticked off at this lady and the fact that I was out $50. I was a Customer Service Manager before becoming a SAHM mom so when I say I never do this, trust me. I know what it's like to be on the other end. However, I also know what poor customer service is and I believe that the company should be held accountable.
Anyway, after a few emails back and forth, the district manager apologized and told me that they would be happy to exchange the shorts for me. She said to go on into the store I bought them and "C" would be expecting me and would take care of me (I won't share her real name).
So I go back to the store and guess who's working? The same snotty lady that I had the first time. Great! Anyway, I told her about my email from the district manager and that "C" should know all about it. So this lady called "C" on the phone and guess who claimed she knew NOTHING about my situation? I could hear "C" through the phone saying "If she didn't buy them from our store, there's nothing we can do." I was so mad at this point so I told her I would pull up the email.
After a lot of moaning and rolling of the eyes, the oh-so-happy employee figured it out. And by figured it out, I mean realized how easy it was to scan the old ones I was returning and exchange them for the new stuff. Imagine that! As I was doing the actual exchange, she made sure to remind me of the 30 day return policy and that it is printed on every receipt. Gee, thanks, but I won't be back. EVER!
Good customer service isn't rocket science. And this little situation has inspired me to do a customer service research study. Haha. I am keeping track of everywhere I eat, shop, whatever and going to do a blog post about the good, the bad and the ugly. You can bet Motherhood will be on there. And not on the "good" list!
I'd love to hear about your experiences too, good and bad. Since I don't get out much, the post probably won't come for a few weeks. I need time to get out and do my research :)